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Returns & Exchanges


Return Policy

Sukoshi Mart accepts returns and issues online store credit for unopened and non-hygienic items.

All Sale and Discounted items are Final Sale and cannot be returned or exchanged.

At Sukoshi Mart, we do our best to ensure all our products are of the highest standard for quality. As a result, there are a few products that must be final sale for hygienic reasons. The following items are categorized as non-hygienic:

  • Earrings
  • Hair & Beauty accessories
  • Face tools
  • Socks & Slippers
  • Cutlery & Tableware
  • Food & Snacks

For all other cases, kindly refer to the following rules:

  • Return/exchange requests are permitted within 7 days of receiving the product.
  • Item(s) purchased online can be returned through online exclusively by mail.
  • Original receipt or packing slip is required for all returns and exchanges.
  • Return items must be in their original packaging, unopened and unused.
  • Original shipping fees are non-refundable once tracking information is generated.
  • Sukoshi Mart is not responsible for any additional return shipping and handling fees made.
  • In the unlikely event of a defective product, please contact hello@sukoshimart.com. 
  • Products purchased from our store locations must be returned to the location of purchase, in accordance to the location's own return policy.

The PLAY LINE FRIENDS Montréal pop-up store has a different Return Policy. Click here to review the PLAY LINE FRIENDS Montréal Return Policy.

How to Return

We're here to help! Just send an email our customer support team at hello@sukoshimart.com with your order number and item(s) you wish to return or exchange.

Sukoshi Mart will not offer store credit for any open, used, or damaged products. Please notify us if there are any discrepancies or issues with your order within 7 days after delivery.