SUKOSHI Rewards Program FAQ
What is the SUKOSHI Rewards Program?
The SUKOSHI Rewards Program is our free loyalty program in Canada, US, and the UK that lets you earn points on all your purchases at SUKOSHI MART and redeem those points for rewards ("Rewards").
How do I earn SUKOSHI Rewards points?
For every Canadian dollar / U.S dollar / GBP spent (based on country of purchase) on purchases at sukoshimart.com or in SUKOSHI MART stores, you receive 1 SUKOSHI Rewards point. You must login or check out with the email address linked to your SUKOSHI Rewards account to earn and redeem points.
Stay tuned for SUKOSHI Rewards events to earn bonus points. Bonus points offers multiply your point earnings per dollar spend, depending on your SUKOSHI Rewards VIP status.
How do I achieve SUKOSHI Blue Status?
To achieve SUKOSHI VIP Blue Status, spend $350 (before shipping and taxes) in a calendar year online at sukoshimart.com or at SUKOSHI MART stores. View Terms and Conditions page for full program rules.
How do I achieve SUKOSHI Gold Status?
To achieve SUKOSHI VIP Gold status, spend $1,000 (before shipping and taxes) in a calendar year online at sukoshimart.com or at SUKOSHI MART stores. View Terms and Conditions page for full program rules.
Where can I go to find all of my SUKOSHI Rewards account information?
Head to your SUKOSHI Rewards page. You can view your year-to-date activity and your current points balance, redeem points for Rewards and gifts, and learn about your SUKOSHI Rewards benefits. To access your account, log in to your SUKOSHI Rewards account at sukoshimart.com
What types of merchandise count for collecting SUKOSHI points?
"Merchandise" for the purpose of collecting SUKOSHI Rewards points includes all products sold at sukoshimart.com and in SUKOSHI MART retail stores. The value of "merchandise" does not include physical and electronic gift cards. If a bonus points event applies to any of these non-merchandise categories, the event rules apply. View Terms and Conditions page for full program rules.
What happens to my points when I return items?
All points earned for your returned purchase, including bonus points, will be deducted from your SUKOSHI Rewards account upon return. It is possible to have a negative SUKOSHI Rewards balance after your return is completed.
What happens to my SUKOSHI Rewards points if part of my order is cancelled?
SUKOSHI Rewards points are awarded for the value of all items purchased. If an item is cancelled or removed from your order, your payment will be adjusted or partially reversed. You will not earn SUKOSHI Rewards points for refunded, unpaid or incomplete payments
What are Rewards?
SUKOSHI Rewards change monthly. Offerings range from deluxe product samples to product bundles and limited edition items. See current SUKOSHI Rewards offerings on our Rewards page.
Rewards are non-transferable, have no cash value (unless required by law) and cannot be exchanged, sold or returned. SUKOSHI MART is not responsible for lost, stolen or damaged rewards. SUKOSHI MART and SUKOSHI brands are not responsible for any taxes incurred by customers and clients. Some rewards may only be available to residents of a particular country (e.g., U.S. residents only or Canada residents only). Rewards are subject to change, alteration, substitution, or termination at SUKOSHI MART's sole discretion without notice and at any time. See specific SUKOSHI Rewards offers for any additional terms and conditions.
How do I redeem Rewards?
Log in to your SUKOSHI Rewards account to add Rewards to your cart from the Rewards menu or at checkout. When shopping in-store, SUKOSHI Rewards Program kiosks can be found at checkout.
Can I return Rewards?
Rewards may not be returned or exchanged for points, a refund, another product, a gift card, or e-gift certificate.
What happens to my SUKOSHI Rewards if part of my order or entire order is cancelled?
If an item cancelled from your purchase drops your Rewards points balance below the amount required for the Reward, you may still receive the reward with the rest of your order. Points will be deducted from your account for the Reward. In such cases, your account may be left with a negative points balance.
What happens to my samples, sample bag or other promotional items if part of my order or entire order is cancelled?
Samples, Sample Bags and all other promotional items are shipped with merchandise orders only. If part of your order is cancelled or removed, any Samples, Sample Bag and/or other promotional items in your order will ship with the rest of your order. If your entire order is cancelled, you do not qualify for Samples, Sample Bag and other promotional items.
Are there any limitations to the number of Rewards that I can redeem?
Due to limited quantities, you may only redeem one unit of any particular Reward from the SUKOSHI Rewards per given transaction. Further, you may not redeem more than 10 of the same type of Reward SKU per year.
Can I give my Blue and Gold Reward code to someone else?
Blue and Gold Rewards are not transferable and may not be sold or assigned to anyone else. Attempts to transfer the code may invalidate the Reward.
Do Points expire?
We encourage you to earn and redeem your points strategically, so that you get to experience the full benefits of the SUKOSHI Rewards program. All unredeemed points expire when you have not engaged in SUKOSHI Rewards activity (e.g., redeeming Rewards, your Birthday Gift, and earning points) for a span of 12 months or longer. If you have questions regarding the date of your last point activity or your last purchase, email hello@sukoshimart.com for details. Points will automatically expire if your membership is revoked or cancelled for any reason. All SUKOSHI Rewards points (bonus points inclusive) earned from returned, cancelled, partially returned, and partially cancelled purchases will be deducted from your account in correspondence with the total amount refunded or unpaid. Your account may hold a negative balance after any return or cancellation.