Returns & Exchanges
At Sukoshi Mart we want to spread joy by ensuring all our products are of the highest standard for quality. As a result, there are a few products that must be final sale for hygienic reasons. The following items are categorized as hygienic:
- Jewelry (earrings)
- Hair & Beauty accessories
- Face tools
- Socks & Slippers
- Food & Snacks
For all other cases, please refer to the following rules:
- Exchanges are permitted within 14 days of receiving the product
- Item(s) purchased online can be returned through online exclusively by mail
- Original receipt or packing slip is required for all returns and exchanges
- Item(s) must be in its original packaging, unopened and unused
- Original shipping fees are non-refundable once tracking information is generated
- Sukoshi Mart is not responsible for any additional return shipping and handling fees made
- In the unlikely event of a defective product, please contact email@example.com
- Products purchased from our store locations must be returned to the location of purchase, in accordance to the location's own return policy.
The PLAY LINE FRIENDS Vancouver pop-up store has a different Return Policy. Click here to review the PLAY LINE FRIENDS Vancouver Return Policy.
How to Return
We're here to help! Just send an email our customer support team at firstname.lastname@example.org with your order number and item(s) you wish to return or exchange.
All Sale and Discounted items are Final Sale and cannot be exchanged.
Sukoshi Mart will not offer store credit for any open, used, or damaged products.
Please notify us if there are any discrepancies or issues with your order within 7 days after delivery.