Frequently Asked Questions

• Pop-Up FAQ
• Online Launch FAQ

Updated 7/5/2022.

Pop-Up FAQ

When can I start visiting the PLAY LINE FRIENDS pop-up?

The PLAY LINE FRIENDS Vancouver pop-up will officially open its doors on June 30, 2022 at 9AM PDT, and it’s set to run until September 2022.

Are there going to be any special events or promotions for the Grand Opening?

The first 300 customers on the Grand Opening day will receive a random BT21 gel pen or pencil, while supplies last. We will be implementing a wristband system to ensure that the giveaway process is as smooth as possible.

We’ll also be giving away some BT21 products to customers who spend over a certain amount (while supplies last–take a look at this post for more information).

Customers can start lining up for the Grand Opening as early as 11PM PDT on June 29, 2022.

Where is the PLAY LINE FRIENDS pop-up located?

The PLAY LINE FRIENDS pop-up will be taking over the space formerly occupied by the Disney Store, across from MUJI, inside of the Metropolis at Metrotown shopping centre in Burnaby, BC.

Metropolis at Metrotown
4700 Kingsway
Burnaby, BC, V5H 4M5
Former Disney store location, across from MUJI

Regular Hours:
Mon-Sat 10AM-9PM PDT
Sun 11AM-7PM PDT

Special Opening Day Hours:
June 30, 2022 9AM-9PM PDT

What kind of items will the pop-up be carrying?

This pop-up will primarily focus on brand new and recent LINE FRIENDS and BT21 collections. Find everything from plushies, to bags, to home decor, to T-shirts, and more–all featuring your favourite characters.

Will you be restocking items that are sold-out?

Due to high demand, products tend to run out quickly. We recommend shopping early so you don't miss out on the items that you're interested in. We will have limited stock for each product carried at the pop-up, and once an item is sold-out, it’s likely gone for good. New products will be brought in every week, so stay tuned.

Will there be long lines at the pop-up?

Customers can begin lining up for the Grand Opening at 11PM PDT on June 29, 2022.

We anticipate that there will be a long line all throughout the Grand Opening day, and we recommend swinging by as early in the day as possible to secure your spot in line and avoid disappointment.

Although we’ll try our best to accommodate everyone who wants to visit the pop-up, to streamline the line-up and shopping process in accordance with the mall’s hours, we may implement procedures throughout the duration of the pop-up to ensure that visitors have enough time to shop. This may include cutting off the line early.

What interactive experiences can we expect at the pop-up?

To make this pop-up even more immersive for fans, we will be implementing photo-op areas, claw machines and more to add a fun and interactive element to the whole experience! Stop by to see what prizes are available to win, and test your luck. New experiences will be added throughout the lifetime of the pop-up.

Will there be any COVID-19 safety measures?

The pop-up store will be operating in accordance with local regulations and mask mandates. We kindly ask that customers remain mindful of others and adhere to social distancing guidelines for a safe shopping experience!

Will all of the products at the pop-up also be available on SUKOSHIMART.COM?

The in-store pop-up will have the widest range of LINE FRIENDS and BT21 products. Select products will also be available on SUKOSHIMART.COM at a later date. If you can't find what you’re looking for on our website, your best bet is to visit the pop-up store if you’re in the area! Sign up for our newsletter here to get updates on the online launch.

Can I earn/redeem SUKOSHI Rewards for purchases at the pop-up?

SUKOSHI Rewards can be earned at the PLAY LINE FRIENDS Vancouver pop-up store. Points can only be redeemed for select rewards at the pop-up location. Any points earned at the pop-up can be used online at SUKOSHIMART.COM or in-store at our Scarborough Town Centre and Square One Sukoshi Mart locations.

Can I buy Sukoshi Mart products at the pop-up?

The PLAY LINE FRIENDS pop-up will be limited to LINE FRIENDS and BT21 products only.

Can I buy BT21 and LINE FRIENDS products at other Sukoshi Mart stores?

LINE FRIENDS and BT21 products will be available for purchase exclusively at the PLAY LINE FRIENDS pop-up store and online at SUKOSHIMART.COM at a later date.

Can I place an order for pick-up at the pop-up?

Unfortunately, we will not be offering in-store pick-up.

How can I stay up-to-date on news about future pop-ups and events?

Sign up for our newsletter here! You can also follow @sukoshimart on both Instagram and TikTok for updates.

What is your return and exchange policy for the pop-up?

All purchases made in the PLAY LINE FRIENDS Vancouver pop-up are final sale.

In the event that an item is determined to be damaged or defective due to a manufacturing error, or due to defective materials, we will repair or exchange the item as needed. If we determine that repair or replacement of a defective product is not practical, we will provide a refund to the original payment method.

Please note that items must be exchanged at the same location where you completed your purchase. Purchases made through SUKOSHIMART.COM and Sukoshi Mart stores are covered separately under the Sukoshi Mart Return & Exchange Policy.

Online Launch FAQ

When will LINE FRIENDS and BT21 products be available online?

You can buy LINE FRIENDS and BT21 online on July 8, 2022 at 12PM ET. Stay up to date by signing up for our newsletter here! You can also follow @sukoshimart on Instagram, TikTok and Twitter for updates.

Can I place an order if I live outside of Canada or the US?

Unfortunately, we are currently only able to fulfill orders for Canadian and US addresses.

Will SUKOSHIMART.COM be carrying all of the same products that are available at the PLAY LINE FRIENDS pop-up?

The pop-up will have the widest selection of LINE FRIENDS and BT21 products for purchase. A limited selection of items will be available for purchase online.

Can I place online orders for pick-up at my closest Sukoshi Mart store?

Orders placed online at SUKOSHIMART.COM are eligible only for shipping.

What is your return and exchange policy?

Please refer to our Returns & Exchanges page for more information.